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Refunds & Returns Policy

Shine With Dignity

We want every purchase from Shine With Dignity to feel thoughtful, fair, and reassuring. Because we sell intimate hygiene products, certain conditions apply to protect the safety and wellbeing of all our customers.

Please read this policy carefully before making a purchase.

1. Change-of-Mind Returns

Due to the nature of sanitary and personal hygiene products:

  • Opened or used hygiene products cannot be returned or refunded.

  • Returns are only accepted if the product:

    • Is unopened

    • Is unused

    • Is in its original, sealed packaging

Timeframe

  • Requests must be made within 7 days of delivery.

Return Shipping

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once the returned item is received and inspected, an eligible refund will be processed.


2. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible.


Conditions

  • Notify us within 72 hours of delivery

  • Provide:

    • Your order number

    • A brief description of the issue

    • Clear photographs where applicable

Resolution

  • We will offer either a replacement or refund.

  • In these cases, we will cover the return shipping costs, where applicable.

3. SHINE Pack (Bundle) Returns

The SHINE Pack contains multiple items, including hygiene products.

  • If any hygiene item within the SHINE Pack has been opened, the entire pack becomes non-returnable.

  • If the SHINE Pack is unopened and sealed, it may be returned within 7 days of delivery, subject to inspection.

This policy helps us maintain hygiene standards and fairness for all customers.


4. Refund Processing

  • Approved refunds are processed within 7–10 business days

  • Refunds will be issued to the original payment method used at checkout

  • Processing times may vary depending on your bank or payment provider

5. Items Not Eligible for Return or Refund

We are unable to offer refunds or returns for:

  • Opened or used sanitary products

  • Products damaged due to misuse or neglect

  • Items returned without prior approval

  • Products purchased on clearance or marked as final sale (if applicable)

6. How to Request a Return or Refund

Please contact us at: info@shinewithdignity.co.za

Include:

  • Your order number

  • Reason for the request

  • Supporting images (if relevant)

We aim to respond within 1–2 business days.


7. Consumer Protection Act (CPA)

This policy complies with the South African Consumer Protection Act. Nothing in this policy is intended to limit your statutory rights.


A final note

We approach every concern with care and understanding. While we must uphold strict hygiene standards, we are always committed to resolving issues fairly and respectfully.